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Terms and Conditions

General terms and conditions of the company CANELA






1. Validity of the conditions


1.1. The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order. When the goods or services are ordered, these conditions are deemed accepted. General terms and conditions of purchase of the consumer are hereby rejected. Deviations from these terms and conditions are only effective if CANELA confirms them in writing.

1.2. A customer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB).


2. Offer and conclusion of contract



2.1. The presentation of the goods from CANELA on my website does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. Orders are only binding for CANELA after they have been confirmed in writing. If I cannot accept an order for any reason, I will inform you of this immediately.


2.2. Due to the display on the screen, the colors shown may differ slightly from the actual colors of the products. CANELA assumes no liability for this.

2.3. The order takes place in the following steps:


1) Choosing the goods you want.

2) Notification to CANELA by one of the 3 following channels:

a) via the order form specified in the shopping cart,
b) via the contact form ,

c) by sending an email to with the reference numbers and number of items selected. At the same time, please provide your billing and shipping address.


3) Checking the order: I check whether the requested models are available. If a model is not available, I will contact you, possibly with alternatives.

4) Saving the contract text for orders via my website: I save the contract text and send you the confirmation and invoice with my account details by email. The goods are reserved for you for 7 days. If I do not receive any payment within this period, the order will be deleted.



3. Prices


3.1. The prices quoted include the statutory 19% VAT. Transport and packaging costs are also added.

3.2. I only sell my goods to end consumers who have reached the age of 18 and only in commercial quantities.

3.3. Payment in advance by bank transfer or PayPal is possible.
You will receive my bank details and PayPal link with the invoice.


4. Delivery


4.1. All items I offer are only available for shipping on request. The delivery takes place after receipt of the payment amount on my account at the latest within 5 working days.

4.2. Visible differences in quantity must be reported to CANELA and the carrier in writing immediately upon receipt of the goods, hidden differences in quantities within 3 days of receipt of the goods. Complaints regarding damage, delay, loss or poor packaging must be reported immediately upon receipt of the consignment.

4.3. I reserve ownership of the goods until the purchase price has been paid in full.


5. Minimum order value. Delivery costs


5.1. There is no minimum order value.

5.2. CANELA works with DHL and HERMES


Shipping costs including packaging:



Up to 10 compartments up to a maximum of 23 cm in length

Special price HERMES PaketSHOP to PaketSHOP of your choice: € 5.60

Delivery to the front door: € 6.90 * (Will be selected if nothing else is entered by the customer)


Up to 40 compartments with a maximum length of 32 cm:

Special price HERMES PaketSHOP to PaketSHOP of your choice: € 7.10

Delivery to the front door: € 8.70 * (Will be selected if nothing else is entered by the customer)



TO THE EU countries

Up to 10 compartments up to a maximum of 27 cm in length: € 15.20

Up to 40 compartments with a maximum length of 32 cm: € 15.50




Up to 10 compartments up to a maximum of 27 cm in length: € 28.30

Up to 40 compartments with a maximum length of 32 cm: € 28.60


* For an extra charge, I can also send you with another shipping agency of your choice.
[For example, the shipment with DHL costs a total of € 6.49 to 12 hand pockets up to a maximum of 27 cm]
Ask me about: or write that in the comments along with your order.



6. Default in acceptance

If the consumer refuses to accept the delivery items after a grace period set for him or declares that he does not want to accept the goods, CANELA can refuse to fulfill the contract and demand compensation for non-fulfillment. The company CANELA is entitled to claim either a flat rate of 25% of the agreed purchase price or the replacement of the actually incurred damage from the buyer.


7. Warranty


7.1. The warranty period begins on the date of delivery. If our operating or maintenance instructions are not followed, changes are made, parts are exchanged or consumables are used that do not correspond to the original specifications, any warranty is void if the defect can be traced back to this. This also applies if the defect can be traced back to improper use, storage and handling of the devices, or external interference or the opening of devices. Insignificant deviations from the warranted properties of the goods do not trigger any warranty rights.

7.2. In this case, please contact us in writing (by email to It is best to send us pictures of the shortage.

7.3. Liability for normal wear and tear and wear parts is excluded.

7.4. Warranty claims against CANELA are only available to direct consumers and are not transferable.


8. Right of withdrawal and consequences of withdrawal


I check the trays carefully before they are dispatched so that my customers only receive flawless goods. I am a small company. I run my business with passion and am happy to pass on the hand-held culture. So I don't want to experience a return from customers who buy multiple models to choose from, pick one and send the rest back.


However, as a dealer, I have to adhere to the German right of withdrawal. According to § 335 BGB, my customers can revoke their contract declaration within 14 days of receipt of the goods without giving reasons, as long as the articles are returned in perfect condition.


To exercise your right of withdrawal, you must contact me



Esther Ramos
Kopischstr. 3

D-10965 Berlin

by means of a clear declaration (e.g. a letter sent by post or, much better, by email) of your decision to withdraw from this contract.


The period begins after receipt of this notification in text form, but not before the goods are delivered to the customer.

The hand fans may ONLY be returned in cardboard packages that provide the right protection . The compartments must never be sent in envelopes, even if they are padded!


Consequences of cancellation


If you withdraw from this contract, I have to reimburse you for the payments for goods (excluding postage and packaging costs) that I have received from you immediately and at the latest within fourteen days from the day on which we receive the goods back. The shipping and packaging costs of a return are to be borne by the buyer.

You have to return or hand over the goods to CANELA immediately and in any case no later than 10 days from the date on which you informed me of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 10 days.

You bear the direct costs of returning the goods.


9. Retention of title. On Bill. Right of retention


9.1. The delivered goods remain the property of CANELA until they have been paid for in full

9.2. In the case of consumers, CANELA retains ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in your commercial or independent professional activity, a legal entity under public law or a special fund under public law, CANELA retains ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.

9.3. If the customer is in arrears with any payment obligations towards CANELA, all existing claims are due immediately.


10. Payment


10.1. Payment from internet orders is only possible as advance payment by bank transfer or PayPal . The invoices are payable according to the agreement and are strictly gross (total amount including statutory VAT), unless otherwise agreed. Delivery is generally carriage forward, ie at the expense of the buyer by forwarding agent or his own vehicle, unless expressly agreed otherwise.

10.2. A payment is only considered to have been made when I can dispose of the amount. If the buyer is in default, I am entitled to withdraw from the contract after 7 days of sending the invoice. In that case, I will return the goods to the free market.

CANELA reserves the right to charge a processing fee of € 5.00 if the order is reactivated.


11. Limitation of Liability


Claims for damages from impossibility of performance, from breach of contract, from negligence when concluding the contract and from tort are excluded both against me and against my vicarious agents, unless there is willful or grossly negligent action. No liability is accepted for consequential damage resulting from the use of the products.


12. Data protection


I save personal data that is used purely for processing the order. This data will not be disclosed to third parties


13. Place of jurisdiction


Berlin (Germany) is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to German law.

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